Terms of sale

1. Who sells

• [RAGIONE SOCIALE]
• Registered office: [INDIRIZZO]
• VAT no.: [P.IVA]
• Phone: [TELEFONO]
• Email: [email protected]

2. What you buy

Premium is a subscription that unlocks additional features of the Aelyna Keys app for Windows and macOS through a personal license key, plus the related online services as they become available. The license key is digital content supplied without a tangible medium. The features included, the number of devices and the price are those described on the Pricing page and in the summary before payment.

The app stays free: without Premium (or when Premium ends) it keeps working on the Free plan and your vault stays on your computer, complete and accessible.

To use Premium you need a compatible computer (Windows 10 or 11, macOS 12 or later) and an Internet connection to activate the license and for periodic checks.

3. How the contract is made

To buy you need a customer area account with a confirmed email address. You must be at least 18 years old.

The steps are: choose the plan; enter your billing details; accept these terms and the privacy notice; ask for Premium to be activated immediately; press "Subscribe and pay with PayPal" (an order with an obligation to pay); approve the subscription on PayPal's website. Until you approve on PayPal you can go back and correct your details.

The contract is made when PayPal confirms to us that the subscription was approved. We immediately email you the contract confirmation with the summary, a link to these terms in the version you accepted, and the license key. The contract is in Italian or English, depending on the language you use.

4. Prices, payment and invoices

Prices are in euro and, for consumers, include VAT. The amount charged is always the one shown in the summary before payment: there are no other costs from us. For businesses and professionals the invoice shows the split between taxable amount and VAT under the applicable rules (for example the reverse charge for businesses in other EU countries with a valid VAT number).

Payment is only through PayPal, with a PayPal account or the methods PayPal offers; PayPal's terms also apply. We never see your card or account details.

The invoice is issued by [RAGIONE SOCIALE] within 12 days of payment: for Italian businesses in electronic form through the Sistema di Interscambio (SDI code or PEC). You download the PDF from the customer area and we let you know by email when it's ready.

5. Term and automatic renewal

The subscription is monthly or yearly, depending on the plan chosen, and renews automatically at the end of each period for the same length and at the same price until you cancel it. PayPal charges the renewal on the date shown in the customer area. For yearly plans we send you an email reminder 7 days before the renewal.

If the plan includes a free trial, its length is shown before you buy: during the trial you pay nothing and, if you cancel before it ends, you pay nothing afterwards either.

If a charge fails, PayPal tries again over the following days and Premium stays active meanwhile; if the attempts fail, the subscription is paused and you can resume it from the customer area.

6. How to cancel the renewal

You can cancel the renewal at any time, in two clicks: from the customer area (Subscription → Cancel renewal) or from your PayPal account (Automatic payments). No reason is needed and there are no penalties.

After cancelling there are no more charges and Premium stays active until the end of the period already paid; you can resume it at no cost until that date. The current period is not refunded, except as provided in sections 7 and 8.

7. Right of withdrawal

If you are a consumer, you can normally withdraw from a contract made online within 14 days. Premium, however, is activated immediately: when you buy, you expressly ask us to activate it before the 14 days have passed and acknowledge that, with immediate activation, you lose the right of withdrawal (Italian Consumer Code, Article 59(1)(o)). We confirm this in the email that follows the purchase.

If these conditions were not met, for example because you didn't make that request or didn't receive the confirmation, the right of withdrawal remains: the Withdrawal page explains how to exercise it, its effects and the model form. The right of withdrawal does not apply to purchases by businesses or professionals.

8. Refunds

We refund what the law provides for: after a valid withdrawal and in cases of lack of conformity (section 9). The refund goes through PayPal to the same payment method, at no cost to you, within 14 days of receiving the valid request.

Beyond these cases we may grant refunds at our discretion, for example for a double charge or a technical problem that prevented you from using Premium: write to [email protected] within 30 days of the charge. A refund ends Premium for the refunded period. If a payment is reversed or disputed on PayPal, Premium stays paused until the matter is settled.

9. Conformity and legal guarantee

We are liable for any lack of conformity of Premium for the whole duration of the subscription, under Articles 135-octies and following of the Italian Consumer Code, and we provide the updates, including security updates, needed to keep it in conformity. If something doesn't work as described, write to [email protected]: you are entitled to have it brought into conformity and, if that is not possible or doesn't happen within a reasonable time, to a price reduction or to terminate the contract with a refund.

10. Use of the license

The license key is personal and works on the number of devices stated in the plan; you can see and free activated devices from the customer area. You may not resell, publish or share the key with people outside your own use. If the key is disclosed (for example published online) we may, after notifying you, regenerate it or suspend the license. Use of the app is also governed by the license agreement shown during installation.

11. Your vault and our limits

Aelyna Keys encrypts the vault on your computer: we cannot see its contents or recover your master password or Secret Key. Keeping them safe, together with your backups, is up to you; Premium doesn't change this principle.

To the extent permitted by law we are not liable for damage due to causes beyond our control (for example failures of your computer, loss of your master password, PayPal or network outages). Nothing in these terms limits the rights the law gives consumers or our liability for wilful misconduct or gross negligence.

12. Price and terms changes

Your subscription's price stays the one you accepted for its whole life, renewals included: a new price only applies to new subscriptions. New versions of these terms apply to new purchases; if a change ever had to affect running subscriptions (for example because of a legal requirement), we'll tell you by email at least 30 days in advance and you can cancel the renewal at no cost.

13. Personal data

We process your data as explained in the privacy notice, linked at the bottom of every page.

14. Governing law and jurisdiction

The contract is governed by Italian law. If you are a consumer living in another EU country, you keep the mandatory protections of your country's law. Disputes with consumers fall under the court of the consumer's place of residence or domicile (Italian Consumer Code, Article 66-bis); disputes with businesses and professionals, under the courts of [CITTÀ].

15. Complaints and alternative dispute resolution

For any complaint write to [email protected]: we answer as soon as possible and in any case within 30 days.

If you are a consumer you can also turn to an alternative dispute resolution (ADR) body listed under Article 141-decies of the Italian Consumer Code. [ORGANISMO ADR, SE IL TITOLARE ADERISCE]. The European ODR platform has no longer been available since 20 July 2025 (Regulation (EU) 2024/3228).